Our bank is in the process of launching the system permissions module within OnSemble. We are near the point of fully utilizing the module to manage our user access requests and changes. Once built, the system is very simplistic and is easy to use for those staff members that will need to use the module. However, we have come up with a few possible enhancement opportunities that would really benefit our workflow.
-It would be EXTREMELY helpful if our system admins had the ability within the module to see all of the information on their owned system(s). This would allow them to cross check to be sure that what we have in System Permissions matches what they have in their actual system. Currently, the system admins would have to have access to reports to get this information. About 1/5 of our bank is serving in some form of an admin role for the purposes of System Permissions and we are not interested in opening the reports to all of those staff. This would allow them to pull reports on all systems, not just the systems they own which is not necessary.
-Our team would like the opportunity for the system admin to change what access level is requested. This would eliminate some back and forth of declining requests for them to have to be re-entered. In our case, the system admins often know their system permissions levels the best and it is likely that supervisors are going to often request an access level that does not fit what they think it should. If the system admin had the opportunity to switch the request to what is acceptable for the employee, that would be great. Even if this was an option only on some systems. One thing that this would be helpful with is our key tracking in system permissions. There is no easy way to build a template for every position at every location. If our security officer could just get a request to issue a key but they could then switch that to show key, branch A this will help our tracking and clean up the process.
Those are our big two for now. More may arise and we fully launch the module.
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