Sarah Steele
Need to talk to me directly? Paste this link into your browser to access my calendar! https://calendly.com/pw-ssteele
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Activity overview
Latest activity by Sarah Steele-
Sarah Steele created an article,
OS EDU - Help Desks Quick Presentation
I made a quick PowerPoint to discuss some different and creative ways you can use help desks. This slide deck also goes into things like Owner vs Manager vs Technician. I thought it might be usefu...
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Sarah Steele created an article,
OnSemble 7.2 Release - IMPORTANT INFORMATION
Hello and good afternoon!Many of you were excited (as are we!) to see some pretty amazing things coming for OnSemble 7.2 at our Connect conference. We also let you know we were hoping to release ...
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Sarah Steele created an article,
How To: Request access to Spark, the OnSemble Customer Community
We want you to join the fun and conversation in Spark, our online customer community! We can't wait to welcome you to our online community. We know you'll find amazing resources, answers, and tip...
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Sarah Steele created an article,
OS EDU - Read Receipts in 7.2 and higher
The release of 7.2 Announcements added new features to Read Receipts you should familiarize yourself, workgroup managers, and your users with. There is also a full .pdf guide that includes all feat...
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Sarah Steele created an article,
OS EDU - Announcement Permissions in 7.2 and higher
The release of 7.2 Announcements added several new permissions you should familiarize yourself, workgroup managers, and your users with. Who Can Add/Edit Announcements? That depends on how the i...
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Sarah Steele created an article,
OS EDU - Moving Documents
Sometimes, you may need to move a document from one folder to another. This may be because you're consolidating info, or because a document was uploaded to the wrong place! Important Note: If you u...
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Sarah Steele created an article,
OS EDU - How to: Change your page title bar and text to transparent (7.0+)
Normally, the OnSemble Theme has a light grey header bar and black text on the top of the island pages. Example: We understand some users would prefer to shift this. To make this easier, you can d...
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Sarah Steele created an article,
OS EDU - How Can I DELETE a Field from a Help Desk?
Question : I need to delete a few existing fields from a Help Desk; we no longer use them. I also need to change one from being a Text Box to being a Drop Down. It just won't let me! Is the best a...
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Sarah Steele created an article,
OS EDU: Explaining How Conversation Subscriptions Work
If you'd like to receive notifications (Alerts) for Conversations, it helps to know what you are subscribed to and when you will, or won't, receive an Alert. (For more information on Alerts, you ca...
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Sarah Steele created an article,
OS EDU: How to Upload and Assign ANY Layout
You're going to send it in and reassign it! Head to Layouts Manager. Choose Import Layout Choose your new layout (from wherever you have it saved) and upload it! OS Pro Tip: Assign to just yo...