Belco uses a lot of email enabled public folders in Microsoft Outlook for different departments and committees. For example, all requests to the Information Services department are to be sent to the =I.S.Dept public folder, Finance requests are sent to =Finance, HR to =HRTD, etc. This allows all requests to be filtered into one centralized location that is monitored by a member of that department/committee.
After the latest update to the Forms Builder (a few years ago) the ability to add a custom email address as the recipient of the form was removed and the only recipient that a form can be sent to is a portal user. Due to this change, I have had to make multiple "fake" users in our portal so that I had a way to 'point' the form to the appropriate place.
Since I have all of these fake users (called zInformation Services, zFinance, etc) I have had to program around the fake users so they do not show up in our employee directory, user dropdown lists, etc.
I know I would like to have the ability to add a custom email address back as the recipient of an electronic form so I do not have to create a new 'fake' user anytime another committee or department would like to have a form sent to their public folder.
Does anyone else have to do this or are we the only ones that utilize a lot of public folders/non-employee specific locations where requests go?
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