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  • Official comment
    Anne Wertz

    Hi Todd,

    This is a great request and one we have looked at in the past.   The challenge we run into is that the fields are not always consistent between Help Desks. So if we allowed more than one to be displayed we would have to only show the fields that can't be modified which are the ID and subject.   Or at least that has been the thinking in the past.     I would be curious to hear from you what you would expect to happen in this case.

    Thank you,

    Anne Wertz

    VP Customer Support and OnSemble Product Manager

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  • Avatar
    Todd Spargo

    I meant to address only the Columns to Display checkboxes and not the Default radio button. 

    Our typical use case is to select all columns to display

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