1 - Links won't click

A. Check the bindings in IIS, if you are using HTTPS make sure there isn't an HTTP binding available. If you have both it creates a situation where users can open the portal as HTTP. If a user opens the portal as HTTP and uploads a document, it will create the link with HTTP. This will break for any user trying to open the document under HTTPS because it will get blocked as insecure.

B. If the page has a PTE island on it and links won't click. Check to make sure there isn't any bad HTML in the PTE code. Bad HTML in a PTE will prevent clicking on documents, buttons, and other types of links. Most bad HTML in a PTE comes from copying and pasting from a word document. 

C. Make sure this chrome setting is correct.

2 - Error, Server file updated, a newer version is available.

A. Set delete files from office document cache

B. Reboot

If that doesn't work manually clear the cache folder. See the article below:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_winother-mso_o365b/server-file-updated-a-new-version-is-available/901ad39a-bd41-481b-b67c-401800da6231

3 - Documents slow to load

A possible resolution to the issue of Portal Documents taking a long time to load is to go into the Production_Portal_PortalFx_Documents database and rebuild the indexes for all of the document tables.

https://support.passageways.com/hc/en-us/articles/206671146-Creating-a-SQL-task-to-rebuild-portal-indexes- 

4 - One user can't open a document but everyone else can

This is usually caused by the Microsoft credential manager. See this article for the fix.

https://support.passageways.com/hc/en-us/articles/360057012211-Office-Word-file-link-fails-to-open-sorry-we-couldn-t-open-some-file-docx- 

5 - Unknown document

This usually happens because the document was moved or deleted from the Portal Documents but the link was never adjusted.

https://support.passageways.com/hc/en-us/articles/360056042272--Unknown-Document-false-links-in-Portal-Text-Editor-PTE-

6 - Problems editing documents

Make sure you are editing or updating a document from within the portal documents area.

Never try to update a document from a PTE island.

Links from PTE islands are only meant to be viewed, they will not work for updating.

When you click a link in a PTE island it downloads the file and creates a local copy of the document, this is why updating it from a PTE will not work. You would be updating a file that is local to your computer.

7 - Network Documents are locked but nobody has them open.

First, did you update to 7.4.4

Second,

This usually occurs if someone has circumvented the portal and gone to the network share directly, and opened the file with MS office. Ms office will take direct control of the doc and lock it away from the portal.

One way to see if this is the case is to check the server where the file is shared from and check computer management - Shared Folders - Open Files.

8 - PDF's in LIst islands