When OnSemble asked me to step into the dual-role of Product Manager/Education Manager in August of 2020, I was a little nervous, but knew that I would be supported by an incredible team. Adam Dian serves as our Engineering Manager and Brian Bauer serves as our Product Owner. Between the three of us, we bring well over a decade of experience with the product to the table. Once you add in our exceptional Quality Assurance Lead, Jerad Fuller, our team’s experience grows to two decades. I’m proud to be here, and love the way the four of us are working together behind the scenes to make OnSemble the best she can be. Often, I get to be the ‘face’ of product, but really, there’s a whole squad back here.
One of the first things we decided to do was overhaul the release process. We aim to be faster (more agile, with better sprints, and more lean, if you understand these process terms) and thus be able to address needs quickly, with fewer pain points. We want nothing more than to produce clean, trustworthy updates. The Expressway system is also being updated, so that you’ll be able to update your own portal on your own time even faster than before. Ideally, if you’re already on the most recent update, we want a release update to take no more than fifteen to thirty minutes of your time. If for some reason you’re NOT using Expressway to update your own system* – I want to know why! Let me do whatever I can to make this process as simple as updating your cell phone to its latest OS. (…well, as close as I can, haha.)
*(If you’re one of our Rackspace/Azure users, I intend to have this system automated by end of Q2, so that you’re always on the latest-and-greatest within two weeks of General Availability. If you have questions about this initiative, reach out to me or your CSM.)
Having said this, I know that some of our users still have some trepidation. Speak to your CSM about the benefits of getting a “sandbox” or test portal installed, if you think that might be appropriate. We find many of our users even incorporate a sandbox as part of a DR plan.
As always – I appreciate your feedback. Please note that every single Product Change Request ticket comes to me personally, and I do try to reply to as many of them as I can in a timely fashion. You’re also welcome to reach out to me via email at email@example.com ; I typically respond within two business days.
OS Product & Education Manager