Question:

We are going to be re-doing the user names in our portal, and we seem to have encountered a problem. If I enter in a user name of "J_Jones" into Active Directory, it works fine, but it seems the portal really doesn't like it and we are getting error messages. What's going on?

Answer:

Wow! We had to do some learning on our side to understand this one! (See, we are front end support, not back end) Thanks to our man Josh, in Tech Support, we now have an answer!

It can be fixed, but it's a server thing. The portal comes with only SOME characters installed as viable options. You can add more, though. Here's a link to an article that will show you how!   

So, as an example, if you want user names to have underscores ( _ ) dollar signs ( $ ) or the at symbol ( @ ) - now you know how!*

Rackspace users We have to do this for you. Get with your CSM for help!

*I'm totally changing my user name to Big_Money_$teele

**Many thanks to Kevin and the ACU Squad for helping me learn something new!