Question:

We have a few people who open support tickets for our group. Unfortunately, when people go on vacation, or are out sick, we can't see what other people have been working on. I can only view and edit MY tickets, my teammate can only view and edit HER tickets... it's a pain. 

Is there any way we can easily see all of our tickets in one place?

Answer:

We sure can! It's not something you can set up, but we can sure do it for you.  Passageways has the ability to allow a user at an org to view and edit ALL tickets for that org – even ones he/she did not open. You just need to open a ticket that says “I’d like to view/edit all tickets” and BOOM we can do that!

Also - if you've not already done so - create a login for the Support Center!   It is quick and painless, and allows you to have an AWESOME dashboard to view tickets, open tickets, manage tickets... in short, it's GREAT!!!!