OS EDU - Dear CSM : I really need to see ALL the tickets from my organization Follow
Question:
We have a few people who open support tickets for our group. Unfortunately, when people go on vacation, or are out sick, we can't see what other people have been working on. I can only view and edit MY tickets, my teammate can only view and edit HER tickets... it's a pain.
Is there any way we can easily see all of our tickets in one place?
Answer:
We sure can! It's not something you can set up, but we can sure do it for you. Passageways has the ability to allow a user at an org to view and edit ALL tickets for that org – even ones he/she did not open. You just need to open a ticket that says “I’d like to view/edit all tickets” and BOOM we can do that!
Also - if you've not already done so - create a login for the Support Center! It is quick and painless, and allows you to have an AWESOME dashboard to view tickets, open tickets, manage tickets... in short, it's GREAT!!!!
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