Help Desk 6.3.4. Release Information Follow
This update requires Portal Framework 6.3.1. AND the installation of the .NET 4.8. update on the portal application server.
In this update:
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Fixed: Technician - Changing the technician on a ticket did not update the ticket view correctly and did not send the alert to the new tech
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Fixed: My Help Desk Requests Island - Showed 'All Requests' when 'My Requests' was selected
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Fixed: My Help Desk Requests Island - Issues with 'Any Help Desks' filter
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Fixed: My Help Desk Requests Island - Users were unable to filter tickets by technician if last Help Desk in the list was selected as default
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Fixed: Submit Help Desk Request Island - Angle brackets in a text box field (in a submitted ticket) threw a dangerous request.form error
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Fixed: Submit Help Desk Request Island - Requesters were still receiving alerts even when "alert requester" checkbox was un-checked on the island.
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Fixed: Help Desk Reports - Error message re: - Unrecognized string as a valid DateTime Server Error when running Help Desk reports
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