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Submit Help Desk Request Island Log error “Object reference not set to an instance of an object.” Follow

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Dave White
  • Updated

 

  • If you see the following error in the log
    Object reference not set to an instance of an object.
    <Exception>
    <![CDATA[System.NullReferenceException: Object reference not set to an instance of an object.
    at Passageways.Portal.Helpers.ChangeType(Object value, Type conversionType)
    at Passageways.Portal.CoreDatabase.PWPageIsland.Settings_SettingChanged(Object sender, PropertyChangedEventArgs e)
    ]]></Exception>

    • Find out what Page the user was accessing. If it was a "Submit Help Desk Request Island" do the following.

     

    1. Go to “configure this island”
    2. mceclip0.png
    3. Take a screenshot of the settings.
    4. mceclip1.png
    5. Remove the island from the page.
    6. mceclip2.png
    7. Put the Submit help desk Request island back on the page.
    8. mceclip3.png
    9. Go to “configure this island” and apply the same setting that were in the screenshot.
    10. mceclip4.png

    The Error should now stop happening in the log.

     

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