There are three major things that must be correct for the portal to send an email notification.
- The user’s email address must be correct in their profile.
- Portal Tools – Manage Users – User Manager
- The IP address of your email server must be correct in SMTP settings
- Portal Tools – Manage Portal Framework- Portal Framework Settings.
- If you are using Cloud Office 365 the setting is different.
- You must put the following line in the web.config file on the webserver. Search for SMTP in the web.config and change the line to:
- <network host="smtp.office365.com" password="your password" port="587" userName="your username" enableSSl="true" />
- It will look like this:
- On the portal side, it will look like this
- The administrator email must be an email that can send and receive emails on your domain.
- Manage Portal Framework – Portal framework Settings
You can test sending a portal email by putting senduseremail.aspx after your URL. For example:
You will get a screen like this.
Just send an email to yourself and see if it arrives.