There are three major things that must be correct for the portal to send an email notification.

1. The user’s email address must be correct in their profile.
   • Portal Tools – Manage Users – User Manager
   • 

• The IP address of your email server must be correct in SMTP settings
  • Portal Tools – Manage Portal Framework- Portal Framework Settings.
  • 
  • • If you are using Cloud Office 365 the setting is different.
    • You must put the following line in the web.config file on the webserver. Search for SMTP in the web.config and change the line to:
    • <network host="smtp.office365.com" password="your password" port="587" userName="your username" enableSSl="true" />
    • It will look like this:
    • 
    • On the portal side, it will look like this
    • 
  
  
  • The administrator email must be an email that can send and receive emails on your domain.
    1. Manage Portal Framework – Portal framework Settings
    2. 

You can test sending a portal email by putting senduseremail.aspx after your URL. For example:

HTTP://your portal/senduseremail.aspx 

You will get a screen like this.

Just send an email to yourself and see if it arrives.