This update requires Portal Framework 6.3.1. AND the installation of the .NET 4.7.2 update on the portal application server.
In this update:
- Help Desk 6.3.2. is compatible with Portal Framework 6.3
-
Significant improvements have been made on the Help Desk Islands to decrease the time it takes to load the island
Fixes & Improvements:
- Improvements to performance on the My Help Desk Request Island to improve initial page load times.
- Improvements to performance on the My Submitted Help Desk Request Island to improve initial page load times.
- Improved performance when using the filter to download and export reports from the My Help Desk Request to prevent time out errors.
- Improved performance when exporting help desk reports
- Help Desk Buttons no longer get cut off when button text is too long
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