General considerations to help narrow scope and determine what may be causing issues:

• Are other sites being affected or just the portal?
• Is the portal on the latest version?
• Is everything slow, or is it just one part of portal that is experiencing issues?
• Is there a specific action that your users are unable to take? 
• Can you reproduce this behavior consistently or is it random and sporadic?
• How many people are being affected? One user, a small subset, or all?
• Is the portal slow always, certain times of day, or after completing tasks?

Troubleshooting tips:

• Try to confirm if you can reproduce this issue across multiple browsers and machines or if is it specific to a particular set-up.
• Check if you have any network ports that are locked down.
• Check to see if issues persist on another network.
• Confirm if this may be tied to your connection (are you on a wired connection or wireless?).
• Check if there's any anti-virus software installed or browser extensions enabled, if so, confirm if this issue continue if they are turned off.
• Clear your cache and cookies.

Try the following:
-Generate a Traceroute File

1. Open the command line by pressing and holding the Windows key and R. Once the Run window opens, type in CMD and press Enter.
2. Type “tracert portalurl”. If I'm remembering correctly, you would want to type "tracert http://insidejb/" or something similar based off your portal URL address.
3. Press Enter.
4. Copy the results of the traceroute to send to us.
5. Repeat steps 2-4 with "tracert google.com.
6. Click Enter.
7. Copy the results of the traceroute to send to us.
8. Email me the results of both traceroutes labeled appropriately.

-Generate a HAR File

1. Open Google Chrome and go to the page where the issue is occurring.
2. From the Chrome menu bar select View > Developer > Developer Tools .
3. From the panel opens at the bottom of your screen, select the Network tab.
4. Look for a round Record button (  ) in the upper left corner of the Network tab, and make sure it is red. If it is grey, click it once to start recording.
5. Check the box next to Preserve log .
6. Click the Clear button (  ) to clear out any existing logs from the Network tab.
7. Now try to reproduce the issue that you were experiencing before, while the network requests are being recorded.
8. Once you have reproduced the issue, right click anywhere on the grid of network requests, select Save as HAR with Content , and save the file to your computer.
9. Upload your HAR file to your ticket or attach it to your email so that we may analyze it.

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