'Error retrieving root folders' message when going to Portal Documents

When I go to portal documents I just get an error while retrieving portal documents.

Error from Log File: System.ApplicationException: Could not connect to target site. https://URL.sharepoint.com/ at Passageways.SharePoint.DocProvider.Data.SharePointContextProvider.GetSharePointItems(Uri containerUrl, SharePointItem& spItems) at Passageways.SharePoint.DocProvider.Data.SharePointContextProvider.GetSharePointItems(String containerUrl) at Passageways.SharePoint.DocProvider.Data.SharePointItem.GetParent() at Passageways.SharePoint.DocProvider.SharePointFolder.GetParent() at Passageways.SharePoint.DocProvider.SharePointFolder.get_SupportsPortalPermissions() at Passageways.Portal.Web.Runtime.Documents.DocumentExplorer.ShowItem(IRepositoryItem item) at Passageways.Portal.Web.Runtime.Documents

Possible Issues:

• SharePoint password has expired for the username entered for folder in Portal
• Reset the password in SharePoint
• Enter new password from portal on SharePoint mapped folders.
• Go back to Portal Documents, you should no longer see an error.