How To Get Updates?

In house

Updates can be run on your own using Expressway, or assistance can be requested by emailing support@passageways.com. Please include the following information in the request:

• System Summary (Reports > Portal Framework > System Summary. Copy the blue section with version information)
• Portal to update (Production, Sandbox, etc)
• Date & time for update
• Server access contact

Expressway Installation Guide

Hosted Portals

If Passageways is hosting your portal, we will be scheduling these updates in the next few weeks. If you would like your portal to be updated sooner you can email your request to support@passageways.com.   

Sandboxes are Available

We strongly encourage all organizations to consider using a Sandbox, especially those customers with consulting applications. Many organizations are currently taking advantage of our Sandbox option to review, test, and educate their staff prior to a production update. For more information on Sandbox Portals, click here.

If you have any questions, or would like to schedule update assistance, don't hesitate to contact our support team by emailing support@passageways.com or calling 765-535-1880 opt. 1.