Getting Help from Passageways Technical Support
There are multiple ways customers can access help/information from Passageways Support. This article will explore those options. The first step in getting help is to use our new Help Center!
Search the Help Center for:
o Self-Guided Solutions
o Training Documentation
o Known Issues
Tips for Getting the Best Support
- Fill out as many ticket details as possible
o Brief subject and description of what the question or issue is
o Set the Priority!
o Attach screenshots of error (if applicable) or area in question to the ticket
Opening a Support Ticket Request
If you don’t find the answer you’re looking for by searching our Help Center, 'Submit a Request' through the Help Center for assistance from our awesome, Technical Support Team!
o Sign into the Help Center/OnBoard
o Click the green, ‘Submit New Request’ button
o Fill out the appropriate fields and be as detailed as possible
As you fill out the ticket subject, Suggested Articles will begin appearing based off of words typed in the subject. You may find the answer you’re looking for without even opening a ticket! ‘Thumb Up’ the article if your question was answered or leave a comment on the article.
Check your Support Request Status
The current state of your Support Request can be viewed at any time through the Help Center!
o Sign in to the Help Center
o Select ‘My Activities’ from the User Profile drop down (in the upper right hand corner)
o Requests tab
From here you can review your ticket status, add comments, or choose to close the ticket.
Close the ticket request by typing a reply. The "Please consider this request solved" check box will then appear and may be selected. After entering a reply and checking the solved request box, click "Add reply" to finish closing the request.
Ask our Community of Customers!
Once signed in to the Passageways Help Center, click the ‘Community’ link to open up our Customer Community.
The Community is a great place to explore what other users are doing with our products, learn neat tricks, and share questions or ideas. Help us populate our Community with some of your own ideas or product questions!