NOTE: It is recommended that you contact Passageways Technical Support to assist with this update. Please email support@passageways.com or call 765-535-1880 opt.1 to schedule.
Before Proceeding to Upgrade with Expressway
1. If your portal was not installed with Passageways Expressway, you MUST run LiveUpdate at this point to ensure that there are no remaining updates in Live Update before proceeding. Failure to do so will result in Expressway installing over your existing software. For information on running Live Update, please click here.
Verify that all of Framework and all Modules are Expressway enabled be reviewing the versions listed below. If you find any versions that are earlier than the ones listed you will need to run LiveUpdate to get to these versions before running Expressway.
Portal Framework v4.8.1
Announcements v4.1.0
Assigned Tasks v3.5.0
Calendar v4.1.0
Dashboards v4.1.0
Discussions v4.2.1
Expense Reports v4.0.0
Form Builder v4.1.0
Help Desk v4.1.0
Meeting Packet Creator v4.0.0
Microsoft Outlook v3.4.0
Photos v4.1.0
Polls v4.1.0
Read Receipt v4.1.0
Reservations v4.1.0
Vendor Management v4.1.0
***If the version is above that listed here, apply those updates through Expressway****
2. Install .NET 4.0 on the application server. The Microsoft installer can be found at http://www.microsoft.com/en-us/download/details.aspx?id=17851.
3. Run all Windows Updates & make sure the server has been restarted.
Now you are ready to Proceed to Upgrade with Expressway
We recommend if you are using IIS 6, when launching Internet Explorer, right click the icon and select "Run as..." and uncheck the box labeled "Run this program with restricted access." If you are using IIS 7, when launching Internet Explorer, right click the icon and select "Run as Administrator". While not required, itmay help prevent read/write issues that may occur during updating.
1. Log into the My Software Website from the server where you will perform the update at https://mysoftware.passageways.com.
2. Click on Run Expressway and follow the prompts. If you are unsure of how to proceed, please review the Expressway Installation Guide which can assist you in updating your portal or contact Technical Support for assistance.
3. If this is your first time running Expressway, some dialogues will appear to assist in gathering information about your server. This information will be saved for future Expressway runs.
4. You will be presented with a list of your installed portals that have been properly upgraded through Live Update. Select the check box to the left of the portal you wish to update. If you click on the status "Ready to Update" you can choose to select specific products you wish to update.
5. After clicking next, your installation will verify the files and SQL tables of your installation. If your installation does not pass file and SQL validation, please contact Technical Support!
6. Clicking next one additional time will begin the upgrade.***
7. Complete the Wizard and your portal upgrade will be complete
*** If the update fails at any point and rolls back, please contact Technical Support.
Post Update Manual Steps/ Checks
Forms Authentication: Remove 2 tags from WebDav web.config:
1. Log on to the portal server.
2. Locate the Passageways Portal file structure (usually located here C:\inetpub\wwwroot\Passageways)
3. Open the WebDav folder, and open the web.config
4. Remove the following tags. <remove name="AccountSynchronization" /> (there will be 2 identical tags)
If you're getting a 'Session Expired' message when hitting the portal after the update, and you manually enter your username and password, there need to be some changes made in IIS:
IIS6
1.Log on to the portal server.
2. Open IIS
3. Expand the websites, right click on the portal website, and go to properties.
4. On the Documents tab, remove the PortalShell.aspx entry.
IIS7-7.5
1. Log on to portal server
2. Open IIS
3. Open the website
4. Open Default Document
5. Delete the PortalShell.aspx entry.
What to do if you're getting a log in page and should be automatically logged into the portal:
IIS6
1.Log on to the portal server.
2. Open IIS
3. Expand the websites, right click on the portal website, and go to properties.
4. On the Documents tab, add an entry for PortalShell.aspx.
IIS7-7.5
1. Log on to portal server
2. Open IIS
3. Open the website
4. Open Default Document
5. Add PortalShell.aspx and set as 'Local' Entity Type
*** Please contact Passageways Technical Support by emailing support@passageways.com or calling 765-497-8815 opt.1, if this does not resolve the login issue.***
Enable Conversations Search Feature
1. Go to Portal Tools > Manage Portal Framework > Search Settings.
2. Find Conversations in the 'Installed Search Sources' box & Select then click 'Change' button.
3. Choose Roles to be given access to use the Conversations search feature and click the 'OK' immediately below the Search Item Properties.
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