Normally, usernames in the portal must be alphanumeric and cannot contain non-alphanumeric characters. Occasionally, customers will want to have a hyphen, dash, underscore, period, or other character in the usernames.
1. On the portal web server, locate the file in the installation folder named web.config. Open this file.
2. Search for ‘<settings’. There should be only one of these in the web.config file. This tag will contain options like administratorEmail, applicationRoot, fileCabinetContentPath.
2a. At the end of this line, right before the >, copy the following and paste it in there:
In the bracket, after the A-Z, add a \ and then the character you want to allow in usernames.
For example, if you wish to allow hyphens/dashes, you would end up with:
If you want to allow hyphens, underscores, and @symbols, you would end up with:
3. Save the file once complete, and then you should be able to create or activate users who have these characters in their usernames.