Users are receiving alerts you do not want them to receive or users are not receiving alerts they should receive.
1. Go to Portal Tools -> Manage Users -> User Manager. Locate the user and choose Edit Profile.
2. Select the Alerts tab at the top.
3. Locate the module/application in question. If there are multiple entries underneath the module, choose the ones that are appropriate to the issue.
If the user should be receiving the alert, check the box under the type of alert they should be receiving.
If the user should not be receiving the alert, uncheck the boxes on that row.
1. Have the user verify their own aler preferences.
Go to My Settings > My Preferences > Alerts tab > select/uncheck the appropriate alert settings.