It is recommended that you contact Passageways Technical Support to apply this update. Please email support@passageways.com or call 765-535-1880 opt. 1 to schedule the update.
Running Live Update
1. Log onto the portal server using a user with local administrator rights.
2. In your web browser, visit the Support Center and sign in with your Support Center Account.
3. Go to the Portal Administrator Center, click the Live Update icon.
Related KB: How to Update Your Portal Server Using Live Update
4. Windows Identity Foundation 3.5 is required to run LiveUpdate. Download and run the corresponding file for your server version.
- Windows Server 2003 x86
- Windows Server 2003 x64
- Windows Server 2008 x86
- Windows Server 2008 64-bit
- Windows Server 2008 R2 x86
- Windows Server 2008 R2 x64
Windows Installer 4.5 is required to run LiveUpdate. Download and run the corresponding file for your server version.
- Windows Server 2003 x86
- Windows Server 2003 x64
- Windows Server 2003 ia64
- Windows Server 2008 x86
- Windows Server 2008 x64
- Windows Server 2008 ia64
5. Running Live Update
-Click the Launch LiveUpdate link
-Enter username and password.
-Browse for or enter Path to Portal Root & Path to Backups & Update Files
-Choose items to update, and then click next.
|
There is a product missing in my “Ready to Install” product list, what do I do? |
-Select the portal to update from the licensing drop down. Click Next.
|
Why is my portal not showing up in the Select License drop down? If the portal you are attempting to update is not visible in the drop down this is due to a clerical error on Passageways end. Please cancel your update and contact us immediately and we will resolve this for you immediately. |
| Why is my test/board/vendor portal not showing up in the Select License drop down?
Similar to the issue above, this is most likely because we do not have a physical record indicating that you have a test / board / vendor portal. Please cancel your update and contact us immediately and we will resolve this for you immediately. |
-Review updates and click next when update status is “Ready”.
-Update will apply and if runs without errors will give you the option to open the log file and backups folder. View files or click finish to continue.
(NOTE: If while running Live Update, the update errors & begins to rollback the updates, contact Passageways)
Manual Tasks
Service packs or patches may include manual tasks that Live Update cannot complete automatically but are necessary for the update to work correctly. These manual tasks are typically SQL scripts that need to be run against the appropriate database. Details of the manual tasks are listed below.
1. Apply Vendor SQL Script in SQL Server Management Studio
a. Backup the Vendor Management Database
b. Open the sql script.
c. Select the Vendor Management database and run the query
Note: Service pack updates will not work correctly if sql scripts are not applied immediately or result in errors. If errors occur please keep a copy of the errors and contact Passageways Support immediately by calling 765-535-1880opt.1.
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